1. Reservations & Booking Procedures

Rawson Touring offers selected safari experiences, private tours and multi-day journeys across South Africa and other Southern African destinations.

How to make a reservation

Guests can book through the online booking links displayed on individual tour pages. Our WeTravel booking platform provides the relevant itinerary, availability, pricing and booking conditions.

For private or customised journeys, guests can contact our team with their preferred travel dates, number of travellers, starting location, destinations and accommodation preferences.

Booking confirmation

A reservation should be considered confirmed only once the applicable booking and payment requirements have been completed and confirmation has been issued through the relevant booking channel.

Information required for private quotations

• Preferred travel dates.
• Number of adults and children.
• Children’s ages, where applicable.
• Starting and finishing destinations.
• Preferred accommodation standard.
• Approximate travel budget.
• Dietary, accessibility or other important requirements.

2. Tour Prices & Payment Arrangements

The price of each tour is displayed on its individual listing or included in the quotation prepared for a customised itinerary.

Payment methods

Online bookings are processed through the payment methods made available by the booking platform. The available options and payment instructions are displayed during checkout.

Payment schedules

Payment arrangements may differ between tours and booking types. Any deposit, instalment, balance payment and due date applicable to your reservation will be displayed during checkout or provided in your written quotation.

Currency and bank charges

Tour prices may be displayed in South African Rand or another currency, depending on the product and booking platform. Your bank or card provider may apply foreign-exchange or transaction fees. These charges are determined by your financial provider.

3. Tour Inclusions & Exclusions

Every Rawson Touring experience has its own inclusions and exclusions. These are specified in the individual tour description, itinerary or confirmed quotation.

Possible inclusions

Depending on the tour, services may include:

• Tour transport and specified transfers.
• Professional guiding services.
• Specified safari activities or game drives.
• Accommodation on selected multi-day journeys.
• Meals specifically listed in the itinerary.
• Park or attraction entrance fees where stated.

Possible exclusions

Depending on the selected experience, exclusions may include:

• Flights and international travel arrangements.
• Travel insurance.
• Meals not specifically listed as included.
• Optional activities not included in the package.
• Personal purchases and gratuities.
• Any additional items listed under tour exclusions.

Do not assume that an activity, meal, entrance fee or transfer is included unless it is specifically stated in the relevant booking information.

4. Cancellations, Amendments & Refunds

Cancellation and amendment conditions depend on the particular tour, booking channel and terms accepted when the reservation was made.

Guest cancellations

Guests should review the cancellation policy displayed during checkout before confirming a reservation.

If you need to cancel, contact Rawson Touring as soon as possible and provide your booking reference, travel dates and reason for cancellation.

Changes to confirmed bookings

Requests to change travel dates, traveller numbers, pickup locations or itinerary arrangements are subject to availability and the conditions of the confirmed booking. Additional costs may apply.

Third-party bookings

Where a reservation was made through a third-party booking platform, the relevant platform’s cancellation and amendment procedures may apply. Guests should also contact the platform through which the reservation was made.

5. Pickups, Departures & Transport

Pickup and departure arrangements vary between tours. The confirmed itinerary or booking information specifies the meeting point and departure time.

Hotel and accommodation pickups

Where hotel collection is included, guests should provide the correct accommodation name and address before departure.

Airport and cruise-terminal pickups

For airport or cruise-terminal arrangements, please provide your flight or vessel details, arrival time and a working contact number. Notify us promptly if your arrival schedule changes.

Departure readiness

Guests should be ready at the confirmed meeting point at the agreed time. Delays may affect the day’s itinerary and the ability to complete all planned activities.

Vehicle arrangements

The vehicle used depends on the tour, number of travellers, route and operating requirements. The confirmed tour description or quotation provides the applicable arrangements.

6. Passports, Visas & International Travel

International visitors are responsible for ensuring that they have the correct travel documents for South Africa and any other country included in their itinerary.

Passports and visas

Visa requirements depend on nationality, passport type, destination and length of stay. Check the official immigration requirements before making travel arrangements.

Cross-border journeys

Journeys involving countries such as Eswatini, Lesotho or Namibia require additional planning. Passport requirements, entry permissions, vehicle documentation and insurance must be confirmed before departure.

Travelling with children

Additional documentation may be required when travelling internationally with children. Requirements can depend on nationality, custody arrangements and the countries visited.

Health preparation

Health precautions differ between destinations. Kruger National Park is in a malaria-risk area, while Addo Elephant National Park is in a malaria-free area according to SANParks.

Consult a qualified travel-health professional before departure about vaccinations, malaria prevention and any other destination-specific health requirements.

7. Weather, Wildlife & Activity Conditions

Weather-dependent activities

Some outdoor activities depend on weather and operating conditions. Strong winds, rain, poor visibility or other conditions may affect certain experiences.

For example, Table Mountain cableway operations may be affected by weather. Any changes or alternative arrangements depend on the activity provider and the confirmed tour.

Wildlife sightings

Safari experiences take place in natural wildlife environments. Animals move freely, and sightings depend on natural behaviour, weather, habitat and other conditions.

Rawson Touring cannot guarantee sightings of particular animals or all members of the Big Five.

Changes to itineraries

Where weather, road conditions, safety, provider operations or other circumstances affect a planned activity, arrangements may need to be adjusted.

Any applicable changes, alternatives or refunds are subject to the conditions of the confirmed booking and relevant activity provider.

8. Guest Responsibilities

To help ensure a smooth and enjoyable experience, guests are asked to:

• Provide accurate booking and contact information.
• Check their booking confirmation before travelling.
• Arrive at the agreed pickup or meeting point on time.
• Carry the required travel documents.
• Inform us about relevant dietary or accessibility requirements.
• Follow the instructions of guides and activity operators.
• Respect wildlife, protected areas and local communities.
• Follow applicable park rules and safety instructions.

Respect for wildlife and natural environments

Guests must follow the rules of national parks, private reserves and activity providers. Wildlife should never be approached, fed or disturbed.

Personal belongings

Guests should take reasonable care of their personal belongings and travel documents. Keep valuable items secure during transfers and activities.

9. Questions About Your Booking?

If you need clarification about a tour, payment arrangement, pickup, itinerary or travel requirement, contact Rawson Touring before departure.

This information page provides general booking guidance. Your confirmed quotation, reservation and accepted tour-specific terms govern the services, payment conditions, cancellation arrangements and inclusions applicable to your booking.