Rawson Touring

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Terms and Conditions

Rawson Touring Terms & Conditions

Welcome to South Africa were you create memories! Rawson Touring undertake to show

you with a passion and delight, whether traveling on your dream holiday or doing busines in this dynamic sector.

We will guide you with the expertise accumulated over time spent in the wildlife and

Hospitality industry. Guide you, with a passion undiminished, in fact enhanced with the

passage of time.

Please note: All rates for Day Tours are quoted as departing and returning to Port Elizabeth

unless otherwise stated

Tours departing from and returning to outlying towns and districts will be quoted on their

Individual merits and circumstances.

Advertised rates are quoted for a minimum of 2 persons. Single supplement applies.

Rates are subject to change without prior notice

Terms and Conditions can change with prevailing conditions and circumstances

1. DEFINITIONS

1.1. “Rawson Touring” (No. 2024/342407/07) registered as a private tour operator company

in the Republic of South Africa.

1.2.“Client/guest” – refers to the person/s who is/are named and identified in the booking

Email and/or invoice as the confirmed party/ies embarking on the trip or excursion and by

being so named contracts and is held bound by these terms and conditions, not with

standing

That not all the person/s might have signed the booking form and that an agent might

have

Made the booking, in which case such agent will be similarly bound. All such person/s

named

In the booking form shall be jointly and severally liable for the due performance of their

Obligations in terms hereof and agree to be bound by the terms and conditions contained

herein. All minors warrant that they have contracted with their legal guardians.

1.3. “Trip” – refers to any tour, excursion, safari or similar booking made with Rawson

Touring

As described on the email and/or itinerary attached thereto, as applicable.

1.4. “Quotation” – the written document/email supplied to you by Rawson Touring and

Constituting a pro-forma invoice for services supplied or to be supplied as the case may

be.

1.5. “Services” refers to and includes but is not limited to, the trip as well as the

procurement

Of accommodation, transport and transfers by Rawson Touring on behalf of the client with

Third party suppliers of various establishments relating to the travel industry and including

all services incidental thereto.

1.6. “You or Your” – refers to the client/guest as defined.

1.7. “Supplier/s” refers to the third party agent with whom Rawson Touring books services

on behalf of the client, including but not limited to accommodation establishments, shuttles

and so on.

In the interpretation of these Terms and Conditions the headings are used for reference

only and do not aid in the interpretation of the contents.

Any reference to the singular shall include reference to the plural and vice versa while any

Reference to gender includes reference to both genders and any reference to natural

persons will include reference to legal entities.

2. BOOKING PROCEDURE

2.1. To secure your reservation, a 50% (Fifty per cent) deposit will be required to be paid to

Rawson Touring after receipt of a proforma invoice. Failure to do so within good time will

result in the automatic cancellation of your booking.

2. 2. The remaining balance of payment amounting to 50% (fifty per cent) must be paid to

Rawson Touring, 15 days prior to the commencement of your booking. However, if you have

made your reservation for your trip within 15 days of departure, the full payment must be

paid on the date of the reservation being made to secure your booking.

2.3. In order to confirm reservations with our service providers we in turn need to make a

deposit to them within 5 working days of receipt of your proforma invoice.

The quoted rates include all the expenses, either included or excluded as described in each

individual itinerary.

2.4. We accept Master Card and VISA credit cards.

2.5. Alternatively, you can settle via EFT (Electronic Funds Transfer), Google pay Apple pay

or other modern payment method available.

Any bank charges incurred as a result of such a payment(s) or foreign exchange

commission

Or differences in currency, will be for your own account, not with standing the method of

payment chosen.

2.6.Rawson Touring reserves the right to cancel reservations should your deposit or

balance of payment not be received on time.

2.7. Transfer rates: The total of the invoice is due on receipt of the invoice.

2.8. Rawson Touring has the right to increase a quotation before receipt of payment should

the supplier increase the prices, this despite the quotation already having been issued.

The updated prices will be posted to the website as soon as possible after notification.

2.9. Should you have paid in full for your booking and there are increases that occur in

pricing that neither ourselves as tour operator nor the suppliers have any control of, you will

be liable for these increases and will be billed accordingly. This can be as a result of several

factors

Including, but not restricted to, Government Tax increases that affect tourism related

services and park fee increases.

2.10. For agent bookings, payment must be made before the guest’s arrival.

3. WAIVER, INDEMNITY AND LIABILITY

3.1. All vouchers, tickets and receipts issued by Rawson Touring, suppliers or any third

party will be subject to their terms and conditions and you undertake to abide thereby while

doing so and participating throughout the trip at your own risk and liability.

3.2.Rawson Touring, its director, staff, employees and assigns are hereby indemnified by

yourself against any claim for loss or damage whatsoever that may arise or have arisen in

connection with any services supplied or offered by or in connection with them

3.3.We act as tour operator between yourself and suppliers to secure the best bookings for

you as a client, however we cannot be held responsible for any defects, changes or

cancellations in the bookings or trips, which includes, but is not limited to, delays, loss or

damages arising from any causes, including dissatisfaction with the booking, or any loss,

damage or delay caused by the suppliers or any third party.

3.4. Any claim or claims which you, your agent, executor, heirs or assigns may have for any

compensation for damages or loss, or the like from Rawson Touring resulting from injury or

any loss occasioned whatsoever, are hereby irrevocably waived and this includes any

transportation to or during the trip as well as any illness , injury or death arising during or

after the trip.

4. CANCELLATION AND REFUND POLICY

Cancellations are only effective upon Rawson Touring receipt of written notification

timeously (as indicated below) of the reasons for such cancellation by e-mail before the

due commencement date and time of the booking.

Cancellation of bookings is subject to the following conditions.

4.1.(a) Day Tours Cancellation Policy

If a booking is canceled 47 hours or more before the date of commencement of the tour, we

will refund 80% of the deposit. (Excluding bank charges and where we are obliged to pay a

Non-refundable deposit to a supplier)

4.1.(b) Multi-day Tours Cancellation policy

If a booking is cancelled 21 days or more before the date of commencement of the tour, we

will refund 90% of the deposit. (Excluding bank charges and where we are obliged to pay a

non-refundable deposit to a supplier)

• If a booking is cancelled 14 – 10 before the date of commencement of the tour, we will

refund 50% of the deposit. (Excluding bank charges and where we are obliged to pay a non-

refundable deposit to a supplier)

• If a booking is cancelled 10 – 8 before the date of commencement of the tour, we will

refund 25% of the deposit. (Excluding bank charges and where we are obliged to pay a non-

refundable deposit to a supplier)

• If a booking is cancelled 7 days or less before the date of commencement of the tour, the

deposit is non-refundable.

4.1.(a) There will be no refund if you don’t show up on the day of the tour.

4.1.(b) No refund will be granted should the client not complete the tour.

4.1.(c) Refunds will only be made where possible after consultation with service providers

and their cancellation and refund policies where services and/or accommodation has been

booked and paid for by Rawson Touring on behalf of the clients.

4.2. This cancellation policy also applies to cruise ships and inbound aircraft passengers

who have made reservations for tours, safaris, excursions or other activities with Rawson

Touring and have pre-paid deposits or have paid in full for these services.

4.2.(a) Arrangements will be made to reschedule, where possible, any safari, tour,

excursion or other activity reservations that have been pre-booked with Rawson Touring

and paid for by passengers arriving by cruise ship or aircraft who for reasons of bad weather

or other circumstances that are within reason out of the control of the passengers using

either inbound cruise ships or aircraft.

4.2.(b) If for whatever reason an inbound aircraft or cruise ship cannot or will not dock in

the port of Port Elizabeth’s harbour or any harbour or port where clients need to be picked

up or that an inbound aircraft cannot or will not land at the Port Elizabeth airport or any

airport where clients need to be picked up or any other port of entry or border post into and

out of South Africa, where an official or government decree or proclamation prevents

and/or closes any points of entry, into and out of South Africa for whatsoever reason and

those passengers or travellers who have made reservations with Rawson Touring and who

have pre-paid, in part or in full for such safaris, tours or excursions and who through

reasons out of their control, Rawson Touring will not be held responsible for making any

refunds.

4.2.(c) If for any reason whatsoever passengers are prevented from disembarking from their

ship or from their aircraft once these have either docked at the relevant harbour or having

landed at the relevant airport, Rawson Touring will not be held responsible for making any

refunds.

4.2.(d) If for any reason through civil unrest, strikes or other protest action, traffic

blockades or any other incidence of civil unrest that prevents Rawson Touring or their

representatives from gaining access to the place of entry either, by roads, harbour or

airport into the city or any other means, then Rawson Touring will not accept responsibility

for such unrest or civil unrest and will therefore not be held responsible for making any

refunds.

4.2.(e) If for any reason through civil unrest, strikes or other protest action, traffic

blockades or any other incidence of civil unrest that prevents Rawson Touring or their

representatives from gaining access into the destination where the activity, tour or

excursion has been booked then, Rawson Touring will not accept responsibility for such

unrest or civil unrest or civil disobedience and will therefore not be held responsible for

making any refunds.

4.2.(f) If a Service provider, Cruise ship, Destination Management Company (DMC) or agent

acting on behalf of the ship, aircraft or clients in any way for whatsoever reasons, chooses

to cancel their scheduled stop over or stay in Port Elizabeth or any other destination(s)

where Rawson Touring or their representative(s) are due to meet or drop off passengers to

rendezvous with said ship or other mode of transport, for whatsoever reasons where

travellers have pre-paid, in part or in full for such safaris, tours or excursions, Rawson

Touring will not be held responsible for the cancellation initiated by the Service Provider,

Cruise ship or Destination Management Company (DMC) or agent.

Therefore, Rawson Touring will not be held responsible for making any refunds.

4.2.(g) You will not be entitled to refunds for a no show or for a partially used booking.

4.3. A refund administration fee of R 250.00 per booking will be charged.

5. VEHICLES

5.1. Rawson Touring will always make use of their own vehicles when possible. However,

when

Large volumes of reservations have been made for example when a cruise ship or more

dock in Port Elizabeth, we are then obliged to outsource extra vehicles to accommodate

the guests.

5.2. Vehicles will be provided according to the route and number of clients to be

comfortably accommodated.

5.3. Vehicles quoted for are subject to change according to what is available or not

available on any given day and zero refund will be made if the vehicles quoted on are not

available.

6. VEHICLE INSURANCE AND PUBLIC LIABILITY

Rawson Touring vehicle are covered by a reputable and well recognised company of

insurance brokers, cover that includes passenger liability.

7. TRAVEL INSURANCE

7.1. The purchase of sufficient and comprehensive travel insurance is mandatory and must

Confirmed at the time of your booking.

7.2. Should you fail to obtain comprehensive travel insurance timeously, all and any costs

Arising from the possible need to cancel, re-route or follow different travel arrangements

including any medical and emergency procedures will be for your own account and

Rawson Touring indemnifies themselves wholly from any harm, loss or damages that you or

your heirs

Or assigns may suffer as a result.

8. PASSPORTS AND VISAS

8.1. It is your responsibility to ensure that all your travel documents are in order and up to

date and immigration regulations such as visas and / or permits are satisfactorily obtained

and in your possession for travel. It is advisable that you contact the consular or embassy

of your destination country as well as countries passing through, in order to verify the

requirements and ensure that you are adequately prepared. No refunds due to incomplete

travel documentation will be given or entertained.

8.2. Your passport must have sufficient blank visa pages available in accordance with the

regulations of the various African countries. It is recommended that a minimum of 2 (two)

blank pages per country that you will be visiting or passing through be available in your

passport. Furthermore, your passport must be valid for the prescribed period as contained

in the applicable regulations of the countries you will be visiting or passing through.

8.3. If you are travelling with a minor child, you will need their unabridged birth certificate

and if only one parent is travelling with the minor, you will need to provide a letter of

consent from the absent parent that the minor is allowed to travel with you.

8.4. This is not a comprehensive list of the required travel documents and should not be

construed as such.

9. CHANGES TO TRAVEL ITINERARIES

9.1. We will present you with an itinerary but travel through Africa is intended to be fun,

Spontaneous and adventurous. This results in the itinerary being little more than a

guideline

Of your trip and subject to change as there are many factors and conditions beyond the

Control of Rawson Touring and supplier/s, such as extreme weather, political conditions,

outbreaks and road passabilty to mention a few, but not be limited, to a few.

9.2. Should alternative arrangements be deemed necessary; Rawson Touring will

endeavour to provide this as adequately as possible, but which may incur extra costs for

which you are liable. Should alternative arrangements not be possible, we will strive to refund you the

Portion of unutilized services, subject to our recovery from the supplier. Similarly, should

you choose not to partake in the alternate itinerary, Rawson Touring will strive to refund you as

above and subject to recovery from the supplier.

10. IMMUNIZATION AND MEDICATION

10.1. African countries have varying inoculation, immunization and medication

requirements and it is essential that you familiarize yourself with these and take the necessary action

Timeously as travel will not be permitted unless you meet these requirements which are

your full responsibility. It is furthermore your responsibility to be familiar with all diseases, both

Real and potential, when travelling to and through Africa and to take the necessary

Precautions and vaccinations.

10.2. It is also your responsibility to ensure that you are medically fit and healthy for travel

And in some cases, you may be required on request to provide a medical statement from a

Medical practitioner to confirm that you are fit and healthy to travel.

10.3. It is essential that we are advised by our guests of any allergies they might have, so

that we and our service providers are aware of the situation before their arrival in South Africa.

Should there be any dietary requirements that need to be catered for please advise us in

good time to ensure that our service providers can make the necessary arrangements to provide

The required meals etc. Some of these requirements might attract extra costs.

10.4. Pandemic and / or other epidemic protocols

10.4.(a) It is requested that guests using the Rawson Touring services in any shape or form

Must abide by all national and international Covid-19 protocols as are valid at the time of

Travel in South Africa and /or any countries to which the guests will be traveling to.

10.4.(b) The minimum requirements of the current protocols are that all persons are

Compelled to wear a face mask covering both the nose and mouth at all times in public. All

Guests are compelled to practice acceptable social distancing at all times in public places.

All guests are required to submit themselves to having their temperature taken when entering

a public area, at an airport or harbor in South Africa and any other country in Africa where

the

Individual’s temperature will be recorded.

10.4.(c) Any person traveling to South Africa must carry proof of having been vaccinated

Where such certificate of proof must contain the date upon which the vaccination was

Administered and the type of vaccine that was administered.

10.4.(d) ) Any person that has been vaccinated and carries a valid certificate of proof of

Vaccination will still be required to carry a Covid-19 negative PCR certificate no older than

the require time period as required by the country into which they are entering and traveling.

10.4.(e) Should anyone traveling with Rawson Touring be found to test positive for the corona

Virus or any other virus or illness that might affect the health of the individual of those

around the individual, the said individual will be required to enter into a state of voluntary isolation

For a given time period as set out by the government of the country where the negative

result has been established where such isolation accommodation will be for the individuals own account.

10.4.(f) Any medical or other testing of any individual for the Covid-19 virus or other

pandemic, epidemic or illness in general will be expressly for the individuals own account.

10.5. Yellow fever inoculation might be required by certain countries when traveling to

certain other countries and this information is the express responsibility of the individual traveler to

ascertain the requirements of this Yellow fever inoculation and to make sure that they receive

Such inoculation if required and carry at all times a certificate of inoculation bearing the date

Upon which the inoculation was received and the date upon which the inoculation is no longer valid.

10.6. There are places in South and Southern Africa such as the Kruger National Park and

Victoria Falls, where Malaria is known to exist. It is the responsibility of the travelling public,

Before departing to these areas to request advise from their own medical practitioner, at their

Own cost, as to what are the recommended prophylactics or other treatments required to ensure their safety when traveling to these areas.

10.7 Rawson Touring, staff or our representatives or agents working on our

Behalf shall in no way be held responsible for clients failing to comply with any of the required

Protocols or requirements to travel on the designated routes and destinations and

countries on any itineraries supplied by Rawson Touring.

11. ILLNESS OR DISABILITY

11.1. If you are suffering from any illness or disability, or are undergoing any medical

Treatment, you must declare this openly and honestly to Rawson Touring at the time of

Booking your trip. In a similar manner, if you are affected by any condition that may affect

you or others during your trip in any way, you must comprehensively advise Rawson Touring at the time of your booking.

11.2. It is your responsibility to make arrangements for the provision of any medication or treatment while you are away.

11.3. Failing to declare any conditions, illnesses, disability or the like, will constitute a

breach of these terms and conditions and can result in you being excluded from your booked trip or excursion without refund of any payment.

12. AUTHORITY OF TOUR LEADER

12.1. The tour leader adopts an authoritative position in relation to you as client and for the

Peace of mind and safety of everyone on the trip, this must be adhered to at all times during

The trip. By booking the trip, you undertake to abide by and be bound by the decisions and

Leadership of the tour leader at all times.

12.2. Similarly it is your obligation to behave in a responsible manner throughout the trip

and any illegal, unwarranted, or inappropriate behaviour on your behalf and/or any behaviour

Which constitutes a nuisance can result in your trip being terminated with immediate

effect and without any recourse to a refund.

13. GENERAL LEGALITIES

13.1. The terms and conditions governing your trip and our relationship are set out in this

Document. A link to these Terms and Conditions has been provided with your proforma

invoice. Please read these Terms and Conditions thoroughly.

13.2. These Terms and Conditions will prevail in the event of any contradiction in the

documents so please ensure your familiarity with them as you have agreed and are hereby

bound to these terms and conditions.

13.3. No party shall be bound by any express or implied terms, representation, promise or

the like not recorded herein.

13.4. These Terms and Conditions are from time to time updated and amended as required

by prevailing times and conditions which will be necessitated due to changes in policy,

administration and legislative alterations. Please ensure that you are familiar with the most

Terms and Conditions

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